The Adobe Creative Cloud desktop app provides the user with access to a wide variety of creative cloud software programs, ranging from Photoshop to Premiere Pro. However, like most software programs, there are bound to be some errors that pop up every so often. Fortunately, there are methods that can be used to fix these problems.

Personal Adobe IDs are provided to individual faculty and staff with the need to use Creative Cloud on their personal devices. See Personal Adobe ID for more information. Many login issues can be resolved with the following simple troubleshooting steps. Purchase on Adobe.com. Adobe Creative Cloud and Acrobat: 800-585-0774. Creative Cloud for small and medium business: 800-915-9428. Adobe Connect and LiveCycle: 800-685-3644. Learn about licensing. Become an affiliate. Step 1: Test your connection to Adobe activation servers. To determine if you have access to the Adobe activation servers, click this link. If you see two Adobe logos, you have access to the activation servers. Try activating your software. If you need help with activating your account, see Activation and deactivation troubleshooting.

Can't Install Creative Cloud

When trying to download or update a CC software program, it is important to know what to do when there’s an issue with the network connectivity. One way to check this issue is to configure the software firewall. Some users have reported instances where software/hardware firewall settings caused download errors to occur. This particular issue is commonly known as error 205, and it’s best to temporarily disable the firewall to allow stronger connectivity.

If downloading the software isn’t a big problem, the launching process could potentially have an issue. For example, the application window could freeze up or quit immediately upon launch. If the application freezes while operating on a computer with Mac OS X 10.5, Windows Vista, or an earlier operating system, Creative Cloud can direct the user to a helper app called Adobe Application Manager (AAM) to download, install, and manage your Creative Cloud apps. And if there’s a problem with the application quitting unexpectedly and without warning, there’s a method to sign out of the Adobe account associated with the app through the preferences. This resets the account information, which allows the Creative Cloud application to launch.

References

Photo Credit to Adobe

DYK: Temple offers Adobe Creative Cloud for current students, faculty and staff at no charge. Creative Cloud includes the latest versions of Photoshop, Acrobat Pro, Dreamweaver, InDesign, Illustrator and more. The software is available for Windows/Mac computers and includes access to Adobe online storage. Additional mobile apps are available for Apple iPhones/iPads, Android devices and Chromebooks. You have the option to install all the programs included or just specific ones you need.

Help spread the word of how to subscribe to Adobe Creative Cloud by downloading our Adobe Creative Cloud flyer.

Overview

Adobe Creative Cloud Download Free

As a registered Temple student or current employee, you can subscribe to Adobe Creative Cloud at no charge for coursework or work. The software is available for Windows/Mac computers and mobile devices, and includes access to Adobe online storage.

• As a student, you can install the Adobe Creative Cloud applications on one laptop or desktop computer only.
• As an employee, you can install the software on two computers, one of which can be personal.

You also have the option to install all the desktop programs included or just specific ones you need. Adobe Creative Cloud also offers Mobile Apps and 100 GB of cloud storage for use with your subscription.

Adobe Creative Cloud Troubleshooting

Note: Many of the Creative Cloud products occupy a large amount of storage space on your computer and may require a modern processor and graphics card. It is important to review the systems requirements before you install any of the applications.